Privacy Policy

When a customer places an order, we may collect:

• name;
• email address;
• phone number;
• billing address;
• selected company or NZBN;
• report ordered;
• transaction and order information; and
• communications sent to customer support.

We collect this information for purposes including:

• processing orders;
• processing payments;
• generating reports;
• providing customer support;
• preventing fraud and misuse;
• resolving payment or delivery issues;
• maintaining necessary accounting and transaction records; and
• complying with applicable legal obligations.

If required information is not provided, we may be unable to process the order or provide the requested report.

Payments are processed using Stripe.

Stripe may collect and process payment-card information, billing information, transaction information, device information and fraud-prevention information under its own privacy practices.

Company Search New Zealand receives the information necessary to identify and manage the relevant order and transaction.

Company Search New Zealand also processes information obtained indirectly from publicly available New Zealand registers and government APIs.

Sources may include:

• the New Zealand Business Number Register and NZBN API;
• the New Zealand Companies Register;
• the Companies Entity Role Search API;
• the Insolvency Register and Insolvency Register API;
• the Disqualified Director Register and Disqualified Director Search API; and
• other relevant information published by MBIE, the Companies Office or the Insolvency and Trustee Service.

Public-register information processed may include:

• names;
• company roles;
• directors;
• shareholders;
• publicly recorded addresses;
• appointment and cessation dates;
• shareholdings;
• company relationships;
• company status and history;
• publicly available insolvency information;
• publicly available disqualified-director information; and
• other information returned by the applicable register.

This information is processed for the purpose of providing company-search and company-reporting services.

Public-register information used to generate reports may be filtered, withheld or omitted where required by applicable register publication rules, MBIE API terms, privacy obligations or applicable law.

Some searches use the names of directors appearing on public registers.

Name-based results may relate to different people with identical or similar names.

A same-name result is not treated as proof that records belong to the same individual unless a reliable identifier supports that conclusion.

Where appropriate, reports identify these results as unverified name matches.

Personal insolvency information is queried from the public Insolvency Register on demand.

Company Search New Zealand does not intentionally maintain a permanent database of personal insolvency search results.

Information returned from the public register is processed as necessary to perform the relevant search and generate the report.

Purchased reports are generated on demand following successful payment.

Reports are made available for immediate download.

Generated report files are not intentionally retained after they have been delivered.

Temporary technical processing may occur during report generation and delivery.

Customers are responsible for saving their downloaded reports if they wish to retain a copy.

When someone uses the website, we or our service providers may automatically collect technical and usage information including:

• IP address;
• device type;
• browser type;
• operating system;
• pages viewed;
• referral information;
• approximate location derived from IP or network information;
• website interactions;
• timestamps; and
• technical or diagnostic information.

This information may be used for analytics, website security, troubleshooting and service improvement.

Company Search New Zealand uses:

• Google Analytics
• Google Tag Manager

Google Analytics helps us understand how visitors use the website, including pages viewed, devices, traffic sources and website interactions.

Google Tag Manager is used to manage analytics and tracking tags.

These technologies may use cookies or similar technologies and may process information outside New Zealand.

Information processed by Google is also subject to Google's applicable privacy terms and policies.

The website may use cookies, local storage and similar technologies for:

• shopping-cart functionality;
• checkout;
• security;
• basic preferences;
• analytics;
• measuring website performance; and
• diagnosing technical issues.

Users may be able to restrict or delete cookies through their browser settings, although some website functions may not work properly if necessary cookies are disabled.

Personal information may be used to:

• provide company searches;
• generate reports;
• process payments;
• manage orders;
• provide customer support;
• respond to enquiries;
• diagnose technical problems;
• prevent fraud or misuse;
• improve the website and services;
• analyse website usage;
• maintain necessary accounting and transaction records;
• comply with legal obligations; and
• establish, exercise or defend legal rights.

Personal information will not be used for an unrelated purpose unless permitted by law.

Personal information may be disclosed where reasonably necessary to service providers that assist with operating the service, including:

• Stripe;
• website and cloud-hosting providers;
• Google Analytics and Google Tag Manager;
• email and communications providers;
• security and fraud-prevention providers;
• technical service providers;
• accountants, lawyers or other professional advisers; and
• government, regulatory or law-enforcement bodies where disclosure is required or permitted by law.

Customer personal information is not sold to advertisers or data brokers.

Some service providers used by Company Search New Zealand, including Google and Stripe, may process or store information outside New Zealand.

Where applicable, reasonable steps are taken to use providers and arrangements appropriate for the information being processed and applicable New Zealand privacy obligations.

Customer and transaction information is retained only for as long as reasonably necessary for purposes including:

• completing orders;
• providing customer support;
• maintaining accounting and transaction records;
• fraud prevention;
• resolving disputes; and
• meeting legal obligations.

Generated report files are not intentionally retained after delivery.

Information no longer reasonably required may be deleted, anonymised or securely disposed of where practicable.

Reasonable technical and organisational measures are used to protect personal information against:

• unauthorised access;
• loss;
• misuse;
• alteration; and
• unauthorised disclosure.

No internet, cloud or electronic-storage system can be guaranteed to be completely secure.

Where a privacy breach occurs and notification is required under New Zealand law, applicable notification obligations will be followed.

Company Search New Zealand reproduces information obtained from external public registers.

We do not control the underlying government records.

If you believe information about you has been reproduced incorrectly, contact: support@companysearchaustralia.com.au

Where information originates from a government register, correction of the underlying source information may need to be requested directly from the organisation responsible for that register.

You may request access to personal information held about you and ask for correction, subject to applicable New Zealand privacy law.

Requests can be made to: support@companysearchaustralia.com.au

We may need to verify your identity before providing access to personal information.

The website or reports may contain references or links to services operated by third parties.

Company Search New Zealand is not responsible for the privacy practices of those third parties.

Users should review the applicable third-party privacy policy before providing information directly to that service.

This Privacy Policy may be updated when our:

• services;
• data sources;
• technology providers;
• analytics;
• payment services; or
• legal obligations

change.

The current version will be published on this website with its last-updated date.

For privacy enquiries, access requests, correction requests or complaints:

Company Search New Zealand
support@companysearchaustralia.com.au

If you are not satisfied with how a privacy issue has been handled, you may also contact the New Zealand Office of the Privacy Commissioner.